Saturday, March 13, 2010

iPhone Stuck On Apple Logo?

Had this problem today where I tried to download an app on to my wife’s iPhone.  The app never finished downloading and showed a “Loading” progress bar of about 50%.  After waiting about 10 minutes or so, with the progress bar still at 50%, I decided to try to reboot the phone.  Power off….power on….Apple logo…..stuck there for an hour.  Uh oh.

Luckily I stumbled across this forum post which contained the instructions below.

WARNING: This will allow you to restore the iPhone…which means that hopefully you have a backup, otherwise this will restore the phone to its out-of-the-box condition (i.e. none of your photos, music, contacts or apps will be on the phone)  If you do have a backup, you’ll be able to restore to the backed-up state. As far as I can tell from what I’ve seen out on the internet, once your phone gets the “stuck on Apple logo” issue, restoring the phone is the only solution.  With that said….here’s how to fix it:

  1. Do a hard reset on the phone, hold the sleep/wake button + the home button until it turns off then release before it turns back on.
  2. Plug the dock into the compute and have iTunes running.
  3. HOLD the home button on the iPhone, while holding it, connect the iPhone onto the dock and CONTINUE to hold the home button until the CONNECT TO ITUNES DISPLAY APPEARS.
  4. iTunes will recognize this and ask if you would like to restore it. Click restore. Then choose to restore from BACKUP! This will take a few minutes. It will fix the problem. Your iPhone will be up and running as normal and all your contacts, sms, bookmarks, settings, etc. will be intact. The only thing that will be erased is the music. But you can easily add that all back right.

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